bigWebApps was started by a group of guys who had enough with lost tickets, frustrated technicians and unhappy customers. Recognizing the need for an application that cuts response time, decreases onsite visits and reduces ticket escalation, we created bigWebApps HelpDesk in 2001.
From IT consultants to K-12/higher education administrators, bigWebApps HelpDesk is a friendly, on-demand help desk solution built on the ITIL framework that works quickly and plays well with others. After achieving great success with bigWebApps HelpDesk for technicians, we expanded our scalable help desk solution to benefit facility maintenance engineers.
Today, our on-demand solutions serve more than 200 clients with 100,000 users in 43 states and nine countries. Of those who try bigWebApps HelpDesk, 95% keep it. We are quite proud to boast this high retention rate because customer satisfaction is our No. 1 priority.
That’s why the guys at bigWebApps become more than just a provider—we are a trusted friend and partner. Your success is our success. With customizable, easy-to-use and affordable solutions, the responsive bigWebApps team puts a friendly face on help desk and customer support applications that ensure rapid adoption with a smile.
Staff
Patrick Clements
Chief Executive Officer
Patrick Clements co-founded bigWebApps in 2001. As CEO, Patrick leads business development, partner relations, operations and investor relations at bigWebApps. His expertise lies in user interface (UI) development for Software-as-a-Service (SaaS) delivered applications. Prior to starting bigWebApps, Patrick was Senior Vice President of Business Development at Micajah ITS, a network solutions and support provider.
Patrick is a member of the Technology Executive Roundtable and an active philanthropist. He serves as founder and board member of Friends 4 Cures, a non-profit organization devoted to raising funds that facilitate cancer research, and chairman and original founder of Draft on Taft, an annual Atlanta charity music festival. Patrick received a bachelor’s degree in business and administration from the University of Georgia.
Jon Vickers
Chief Technology Officer
Since its inception, Jon Vickers has served as the CTO and founder of bigWebApps, managing development and data center processes for the company’s applications. Prior to joining bigWebApps, he worked as the tech specialist at his hometown newspaper and founded a successful home remodeling business. Jon graduated from the University of Georgia and currently holds a commercial pilot certificate.
Mike Clements
Regional Sales Manager
Mike Clements leads account management for bigWebApps. As the company’s leading sales representative, Mike brings extensive sales experience to bigWebApps with previous sales positions at Oracle Sales, Bank of America, Michelin and Ingersoll Rand.
Mike graduated from the University of Georgia and currently resides in Los Angeles. He is a board member and founder of Friends 4 Cures. As an active participant in his community, Mike is a member of the Screen Actor’s Guild, managing director of Strait Jacket Society, a sketch comedy group in L.A.
