bigWebApps HelpDesk is an on-demand, help desk solution that gives users a system that is not only easy to set-up, learn and manage, but engages all involved in the resolution process in a way that ensures adoption with a smile.
Whether you are an IT consultant, a network integrator or an administrator in K-12 or higher education, bigWebApps HelpDesk is the help desk solution that works quickly and is easy to get along with.
The secret behind our 95% client retention
  • Deters employee interruptions caused by technology issues
  • Evaluates workload of internal and contracted service staff
  • Reduces response time on service requests by 80%
  • Decreases onsite visits of technology service staff by 15%
See who loves bigWebApps
  • Improved ticket closures by 45 days
  • Completed setup in 48 hours and replaced paper system
  • Improved customer satisfaction by 40%

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Kind words about bigWebApps said by our users
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”The best web-based help desk product on the planet”
Scott Charleston
Director of IT
University of Oklahoma K20 Center