If you have ever said, “You'd think a help desk would be a little more helpful.” We hear you. We said the same thing years ago and decided to fix that problem. The result? bigWebApps HelpDesk—A friendly, intelligent help desk solution that scales to meet any demand, from the end-user to the IT administrator.
bigWebApps HelpDesk is an on-demand, help desk solution that gives users a system that is not only easy to set-up, learn and manage, but engages all involved in the resolution process in a way that ensures adoption with a smile.
Whether you are an IT consultant, a network integrator or an administrator in K-12 or higher education, bigWebApps HelpDesk is the help desk solution that works quickly and is easy to get along with.
- Deters employee interruptions caused by technology issues
- Evaluates workload of internal and contracted service staff
- Reduces response time on service requests by 80%
- Decreases onsite visits of technology service staff by 15%
- Improved ticket closures by 45 days
- Completed setup in 48 hours and replaced paper system
- Improved customer satisfaction by 40%
“I can honestly say (HelpDesk) is the only program we have used consistently that I really like—support and software!”
Terri Burnham
Director of Technology
Gulfport School District
