Solutions For IT
We’ve been there.
Nearly a decade ago, bigWebApps began as network integrators serving K-12 school districts. Our offices, once crowded with routers, cables and empty coffee mugs, is now full of application story boards, requirement lists and empty coffee mugs (hey, we love coffee almost as much as the HelpDesk).
At the time, there weren’t any quality help desk solutions available for small business users. The solutions in the market were for large enterprises. Nowhere was there a solution that was affordable, intelligent and easy to set-up, learn and manage.
We realized that, at all touch-points, a help desk should be... well, helpful: Helpful to customers, helpful to staff, helpful to technicians and helpful to administrators. And people should love their help desk for it!
Like many IT Integrators, we decided to build our own solution, and thus, bigWebApps HelpDesk was born.
Our HelpDesk is an on-demand, Web-based solution, so there is no software to buy, install or maintain. The easy-to-use online interface means no more unchecked voicemails, no lost Post-it notes and no more miscommunication. NO Excuses.
Check out our demo for great examples of how it works! We know you’ll love what you see.
Benefits
- Reduce response times on service requests by 80%
- Reduce on-site visits of technology service staff by 15%
- Reduce ticket escalation by 20%
- Evaluate the workload of internal and contracted staff
- Create a standardized, employee independent process
- Obtain a cost-effective alternative to maintaining and upgrading local installed solutions
- Access tools via mobile services
- Set-up, learn and manage in less than 48 hours
Features
- Customize input forms to the specific needs of your customers and/or staff
- Submit help desk requests through email or online
- Become paper-free and eco-friendly to ensure fewer errors and more accountability
- Route specific tickets to specific technicians
- Grant help desk tickets varying levels of priority
- Allow customers and/or staff to track ticket progress 24/7 through customizable email alerts
- Store and track tickets and inventory
- Set up multiple accounts to track different departments, categories, staff and/or customer segments
Take bigWebApps HelpDesk for a free 30-day test drive today! Check out our demo that puts you behind the world’s most loved help desk.