Solutions For Educators
First of all, thanks. As an educator or administrator, it is folks like you that helped us build a successful help desk solution to streamline your process and deter employee interruptions caused by technology issues. All for the love of learning.
How can we help you educate the next generation of leaders?
K-12? Community college? Four-year university? Whether there are five people on staff, hundreds or even thousands, bigWebApps HelpDesk is the all-encompassing help desk solution that is customized and scalable to meet the needs of your institution. We offer comprehensive features to meet your specific needs and even prevent maintenance issues—for a single department or the entire education facility.
You’ve worked in education for a while now. We’ve worked with educators like you for a while now, too. In fact, the majority of our 162 satisfied clients are in education!
In fact, we’ve even done our homework. Since our inception, we’ve seen and made a lot of changes in how help tickets are handled, and how maintenance issues are reported, monitored and solved.
As an on-demand, Web-based solution, there is no software to buy, install or maintain. The easy-to-use online interface means no more unchecked voicemails, no lost Post-it notes and no more forgotten conversations in the hallways. With bigWebApps HelpDesk, there are NO excuses like the dog ate my trouble ticket.
We invite you to take a few minutes to educate yourself about our help desk solution.
Be sure to check out our demo to see how bigWebApps HelpDesk will work for you!
Benefits
- Reduce response times on service requests by 80%
- Reduce on-site visits of technology service staff by 15%
- Reduce ticket escalation by 20%
- Deter employee interruptions caused by technology issues
- Evaluate the workload of internal and contracted service staff
- Create a standardized, employee independent process
- Obtain a cost-effective alternative to maintaining and upgrading local installed solutions
- Access tools via mobile services
- Set-up, learn and manage in less than 48 hours
Features
- Customize input forms to the specific needs of your education institution and staff
- Submit help desk requests through email or online
- Become paper-free and eco-friendly to ensure fewer errors and more accountability
- Route specific tickets to specific technicians
- Grant help desk tickets varying levels of priority
- Allow staff, administrators and executives to track ticket progress 24/7 through customizable email alerts
- Stay up-to-date and in-the-know from a single ticket to trends in the entire facility
- Store and track tickets and inventory
- Set up multiple accounts to track different departments, schools and/or staff
Give bigWebApps HelpDesk a pop quiz and request a free a 30-day free trial today. Check out our HelpDesk demo that puts you behind the world’s most loved help desk!