Solutions for Facility Maintenance
The extreme flexibility of bigWebApps HelpDesk is easily customizable to meet your needs – from education to IT to facility maintenance. bigWebApps provides facility maintenance engineers with a robust, scalable help desk application that works quickly and ensures adoption with a smile.
bigWebApps HelpDesk is an on-demand solution that reduces response time, eliminates paper processes, improves employee workflow and increases accountability. As a web-based SaaS system, HelpDesk enables your entire staff to report a property issue anywhere, anytime.
Click here to read about the success story of one of our satisfied facility maintenance customers.
Benefits
- Reduce response times on maintenance requests by 80%
- Reduce on-site visits of facility engineers by 15%
- Reduce ticket escalation by 20%
- Evaluate the workload of internal and contracted staff
- Create a standardized, employee independent process
- Decrease noise pollution from radio-based technician reporting
- Obtain a cost-effective alternative to maintaining and upgrading local installed solutions
- Set-up, learn and manage in less than 48 hours
Features
- Customize input forms to the specific needs of your customers and/or staff
- Submit help desk requests through email or online
- Become paper-free and eco-friendly to ensure fewer errors and more accountability
- Route specific tickets to specific technicians
- Grant help desk tickets varying levels of priority
- Allow customers and/or staff to track ticket progress 24/7 through customizable email alerts
- Store and track tickets and inventory
- Set-up multiple accounts to track different departments, categories, staff and/or customer segments
- Access tools via mobile services
- Analyze potential facility issues and trends
Learn how the proven bigWebApps HelpDesk can improve your bottom line today!
Click here to request more information on the friendly solution that scales to meet any demand – from engineer to end-user.