In The News
After implementing bigWebApps HelpDesk, Dolce Atlanta-Peachtree’s GSI (Guest Score Index), a score calculated through guest satisfaction surveys, increased from an 82 to a 92. For the first time in the conference center’s history, maintenance response time dropped from 45 minutes to 15 minutes.
Up & Comers
Today, Clements’ company boasts more than 200 clients with 100,000 users in 43 states and nine countries. The company, which Clements started with a group of friends in 2001, creates customer service and IT help desk solutions for schools and businesses.
The inventory application is just the latest Internet-based product developed by bigWebApps, which will have a large-scale launch of the new software in January, according to CEO Patrick Clements.
Patrick Clements, CEO of bigWebApps, and Jason Moore, Director of Client Fulfillment at bigWebApps, discuss how to leverage technology to enable telecommuting in a global economy.
Patrick Clements, CEO of BigWebApps, uses outsourcing in areas throughout his business.
Considering an on-demand help desk application? Then be sure to listen to this podcast by Patrick Clements, CEO of bigWebApps, about best practices in help desk implementation.
Atlanta-based bigWebApps offers an on-demand help desk and customer support software-as-a-service (SaaS) solution. Its flagship product, bigWebApps HelpDesk, has been adopted by more than 100,000 users within the SMB and K-12/higher education markets.
Before you consider outsourcing, listen to this podcast by Patrick Clements, CEO of bigWebApps, to hear what type of work is successfully outsourced and what type is best kept inside the enterprise.
bigWebApps has developed help-desk tools for everyone in a school building, from network technicians to administrators and teachers with minimal computer training.
bigWebDesk helps build better communication between school districts and individual schools. Within 24 to 48 hours, the company says, a school system can integrate a fully operational help desk to prevent interruptions to teachers’ lessons by technology issues.